Returns & Exchanges

At 10karatgold, we want you to be completely satisfied with your jewelry purchase, which is why we offer a 30-day return policy for items in their original, unworn condition. If your piece doesn't meet your expectations, our streamlined return process ensures a hassle-free experience.

Return Process

• 1.
  Initiate Your Request

  Log into your account or visit our returns portal with your order number and email address to start the process.

• 2.
  Pack with Care

  Place your jewelry in its original 10karatgold packaging along with any certificates of authenticity to ensure a safe transit.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality assurance team inspects the item, your refund will be processed to your original payment method within 5-7 business days.