Frequently Asked Questions
Everything you need to know about your 10K gold jewelry purchase.
Is your jewelry made of real gold?
Yes, all our pieces are crafted from genuine 10-karat gold. 10K gold is a popular choice for daily wear as it is more durable and resistant to scratches than 14K or 18K gold while maintaining a beautiful yellow glow.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that personalized or custom-engraved pieces are final sale and cannot be returned.
Will 10K gold tarnish or turn my skin green?
No, authentic 10K gold does not turn your skin green. Unlike gold-plated jewelry, solid 10K gold is a precious metal alloy that maintains its integrity over time, though we recommend occasional cleaning to keep its shine.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Affirm for eligible orders.
Do you provide a certificate of authenticity?
Every purchase from 10karatgold comes with a brand certificate of authenticity and is stamped with the '10K' hallmark to guarantee the metal purity and quality.